Star Alliance is particularly pleased to complete, together with its member airlines, 10 years of operation at Terminal 2 at London Heathrow Airport. Queen’s Terminal is home to 23 Star Alliance member airlines, facilitating the smooth transportation and service of more than 15 million passengers annually, representing nearly 20% of the airport’s available capacity. .
On the occasion of the anniversary celebration, Theodoros Panagiotoulias, CEO of Star Alliance, said: “London Heathrow Airport is an important hub for our member airlines. We are proud that through our cooperation every day we facilitate the smooth transportation of thousands of passengers. On behalf of our member airlines, I would like to express my gratitude to Heathrow Airport for its support over the past ten years, providing passengers with exceptional travel experiences every day. , and I hope this good partnership will continue for years to come
As part of the strategic initiative ‘Move Under One Roof’, Star Alliance consolidated all its member airlines into a common location in 2014, thus creating a true hub for all alliance members. This initiative will enable passengers to connect easily with other Star Alliance member airlines, further simplifying airport procedures while improving the travel experience.
Ross Baker, Chief Customer Officer at Heathrow Airport, said: “For all of us at Heathrow Airport, celebrating a decade of providing a high standard of service to passengers traveling through Terminal 2 is an important moment. Remember that terminal was voted ‘Best Terminal in the World’ by Skytrax. Together with our partners, including Star Alliance and its member airlines, we welcome almost 73 million passengers to the terminal, which have the opportunity to enjoy the world’s retail and dining options available. Reaching this milestone is an opportunity for us to look back on a decade full of achievements, while also looking back forward to the next ten years as we continue to develop the airport to meet the needs of the future.
Special signage placed above the airline check-in counters in the departure section of Terminal 2 welcomes passengers. In collaboration with its members, Star Alliance provides its passengers with the following services, ensuring a smooth travel experience:
- Gold Track Security: The airport’s priority security check service ensures that passengers can access special security check lanes, regardless of the seat in which they travel.
- Baggage Tracking: This service allows passengers to track their luggage throughout the journey. At London Heathrow Airport, more than 85,000 pieces of luggage are scanned every day on Star Alliance member airline flights, giving travelers peace of mind.
- Star Connection Center: A service designed to serve passengers on a short-haul flight, providing priority access to areas within the airport. This service facilitates transportation for more than 1,000 passengers and 750 pieces of luggage per month, saving costs for member airlines and improving the traveler experience.
- Free Upgrade to Heathrow Express: Star Alliance Gold passengers can enjoy an exclusive and free upgrade to the Heathrow Express Business First cabin, for the journey between the airport and Paddington Station. From June 2024, the offer will also include a partner.
From Heathrow Airport Terminal 2, 23 Star Alliance member airlines currently operate 124 flights per day to 44 destinations in 23 countries. These are: AEGEAN, Air Canada, Air China, Air India, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Air Portugal, THAI, Turkish Airlines and United